In the world of business there are many essential parts to a successful operation. Some may say that marketing, production and/or sales are the most important part of any business, but after studying the process of operation management, it is found to be the backbone of any business process. Operation management embodies all aspects of the business process and unites them to create an efficient resourceful procedure. The first step to a successful operation is to develop a detailed business plan. This plan should include all aspects of the business including the operation plan. The operation part of the plan for small business processes from raw materials purchase and handling, to package and shipping, customer service and after sale follow up. Role of OM in business include:
1- Forecasting
2- Capacity planning
3- Scheduling
4- Managing inventory
5- Assuring quality
6- Motivating and training employees
7- Locating facilities
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