Managers use IT to heavily influence OM decisions, including :
What: What resources will be needed and in what amounts?
When: When should the work be scheduled?
Where: Where will the work be performed?
How: How will the work be done?
Who: Who will perform the work?
Please follow this link to watch a video on the issue:
http://www.bnet.com/2422-19516_23-256068.html
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